Cancellation Policy

To be eligible for a full refund, you must cancel within 24 hours of placing your order. If you need to cancel past this window, a 25% restocking fee will be deducted from your refund.  If the product has shipped,  the actual shipping and return shipping charges will also be deducted from your refund. In this case, your refund will be processed AFTER we receive the merchandise back at our warehouse. Please allow 7-14 business days for processing of refunds.   Dr Snooze will not issue refunds on delivered merchandise. All refunds will be processed at the corporate office, in the manner that the payment was made.  Please call our Customer Service team at 855-377-6669.

Damage Policy

Please inspect the delivered merchandise thoroughly. If there is damage, note this on the delivery acceptance, waybill, or sign sheet, and make sure that the delivery driver informs the delivery company. Call our Customer Service within 24 hours of delivery. If additional deliveries are required to complete your order, you will not be charged for those subsequent deliveries.  If you do not report the damage within 24 hours, no exchange will be granted. Similarly, if the delivery team damages any item in your home, please note this on your delivery acceptance.  Also call our Customer Service line at 855-377-6669 to report the damage, for the quickest response and solution.

Price Guarantee

Dr Snooze stands behind their pricing.  If you find a better price, we will be happy to attempt to match or beat that price.  Please call our Sales team at 855-377-6669, and we'll be happy to earn your business!  We must be able to verify pricing.  This price guarantee is valid only on new merchandise, and is not offered on clearance, close-out, or warranty merchandise. Comparable prices must include delivery, handling, etc.